Shipping policy

At Arena, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping timelines and policies.

Shipping Timelines

  • Metro Cities: Orders will be delivered within 3-5 business days from the date of dispatch.
  • Other Cities: Orders will be delivered within 5-8 business days from the date of dispatch.

Order Processing

  • All orders are typically processed and dispatched within 24-48 hours of confirmation, excluding weekends and public holidays.
  • Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your shipment.

Shipping Charges

  • We offer free shipping on all prepaid orders above a certain value (as per ongoing offers).
  • For Cash on Delivery (COD) orders, additional charges may apply based on the delivery location.

Delivery Exceptions

  • Delays may occur due to unforeseen circumstances such as extreme weather conditions, strikes, natural disasters, or high-order volumes during peak sales periods.
  • If your area is in a remote or non-serviceable location, additional delivery time may be required.

Damaged or Tampered Shipments

  • If you receive a damaged or tampered package, please refuse delivery and contact our customer support immediately.
  • If the issue is noticed after delivery, reach out to us within 24 hours with images or videos as proof.

For further queries, feel free to contact our customer support team through our Help Center.